Product Information/Disclosure

Product Construction Details:
Keith Fritz Fine Furniture uses the highest quality materials in all of its products. The finest and rarest woods are used in this collection and the raw marterials used in each piece are engineered to be durable and long lasting. Each piece is designed to become an antique that your family can enjoy for years.

How to Care for Your Furniture:
All pieces produced by Keith Fritz Fine Furniture do not require waxing, oiling, or any specific maintenance. When needed, the furniture should be dusted with a soft cloth that has a small amount of furniture soap or a light dusting type of material. The use of a furniture polish or oil will cause an irregular film over the surface.

Product Finish Disclaimer:
Wood, like all natural materials, has inherent dispairites in color and grain pattern. Because of variations caused by nature, over which the company has no control, Keith Fritz FIne Furniture does its best to match the finish samples and grain examples provided. Keith Fritz Fine Furniture does not guarantee an exact match to the sample provided due to the natural variation of the wood. Samples of grain pattern and color are matched to the best of our ability. Due to the natural variation in wood, each piece will have a variation in how it accepts the finishing process. 

Lacquer is applied to the wood surfaces as a protective coat. Variations will occur in color, character, tone and grain from product to product. Slight variations between samples and finished goods should be anticipated. These variations will not be accepted by Keith Fritz Fine Furniture as a reason to return an order.

Price Quotes:
All pricing is provided by the showroom representative. Quotes are valid for 60 days from the date posted.

Product Orders:
All orders must be made in writing and accompanied by a 50% deposit. Orders are sent directly to our represenatitve showroom with any specific dimensions, materials and special requests noted. Orders are subject to our acceptance with issuance of an order acknowledgement. Order acknowledgements are final and binding and subsequent requests for changes are subject to charges and our ability to conform.

Product Shipping and Pricing:
All shipping and crating expenses are priced FOB Ferdinand, IN and the crating and delivery charges will be based on the shipping and freight receiver's address designated. All shipping and freight charghes will be added to the finall bill due prior to shipping. If no special instructions are noted, Keith Fritz Fine Furniture will use discretion in choosing a proper carrier. All furniture is shipped at purchaser's risk and Keith Fritz Fine Furniture will not assume responsibility for delays, failure of delivery, loss, damage or penalty charges caused by and not limited to incorrect names, addresses or telephone numbers.

Drafting and Design:
Keith Fritz Fine Furniture is available as a consultant or furniture designer on custom pieces at a rate of $100 per hour. Drafting and design servirces are also charged at the same rate. Fees may be paid all inclusive as part of the order or as a separate charge where applicable.

Terms of Payment / Order Cancellation:
A 50% deposit is require for all orders. An order will not be started until the deposit has been received. All lead times promised are based on receipt of deposit. The balance (including freight and packing) is due upon completion and prior to shipping. Deposits are non-refundable if the order is canceled after production begins. If a cancellation request is received before production has started on an item, a refund can be issued at the discretion of the representative showroom manager. For custom items, deposits are always non-refundable due to the additional labor and materials that go into a custom item order. Order acknowledgements are final and are not subject to cancellation.

Product Returns:
All Keith Fritz Fine Furniture Collection and Custom pieces are non-returnable. Unauthorized returns will be refused and returned freight collect. Delivered orders may not be returned for any reason whatsoever except when repair or replacement is indicated and approbved by Keith Fritz Fine Furniture.

Product Claims:
All merchandise is carefully inspected prior to shipment. All claims against Keith Fritz Fine Furniture, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of merchandise. Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. All claims for freight overcharges or damage to goods while in transit must be settled with the carrier by the consignee. Keith Fritz Fine Furniture is not responsible for any damages due to shipping or local delivery. Any damage or loss must be claimed by the consignee with the carrier within 5 days and all packing materials must be retained until inspection is made by all parties.

Product Storage:
If customer cannot accept delivery by shipping date specified on order confirmation, or payment is not made within 30 days from the date of the invoice, Keith Fritz Fine Furniture reserves the right to trnasfer the goods to storage. Any fees related to the transfer to storage and storage will be at the customer's expense. Any additional shipping or freight charges associated with a stored item will be the responsibliity of the client. The client bears the risk and responsibility for any loss or damage. Any disputes or arbitrations will be handled under the laws of Indiana and under the oversight of the law firm designated by Keith Fritz Fine Furniture.

Design Copyright/Ownership:
All furniture designs represented in the catalog, drafted, sketched, or fabricated by Keith Fritz Fine Furniture, unless otherwise specified by Keith Fritz Fine Furniture, are the property of Keith Fritz Fine Furniture. Keith Fritz Fine Furniture holds a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such designs throughout the world in any media. Keith Fritz Fine Furniture and other authorized parties have the right to use the name submitted in connection with such content.